First, go to the case docket and look to see if the attorney’s email address appears on the docket and is correct. The notation “ ATTORNEY TO BE NOTICED” must appear below the email address.
Next, go to the attorney’s account to review the primary and secondary email addresses that are linked to the account. The primary email address must only appear once; it cannot be listed under both Primary and Secondary email address. Update any incorrect account information.
Finally, if all of the above information is correct, please contact the Help Desk at 702-464-5555 or 1-888-674-2323 for further assistance.