This routinely occurs when the user exits from CM/ECF incorrectly or incompletely during their last login session. The PACER cookies are now established as your main reference when you log into CM/ECF. The solution is as follows:
- Go to Tools and Internet Options on the browser;
- Delete cookies, history, and temporary files;
- Reboot the computer.
If you are still unable to access CM/ECF you will receive an error message, and you will need to reset your CM/ECF login and password.