Career Opportunity #19-NV-04
Position: Automation Support and Training Specialist Full-Time position with benefits
Salary: $49,772 to $74,596 depending upon qualifications and experience (CL27 / CL 28 CPS Table RUS)
Opens: June 25, 2019
Closes: Until Filled
Duty Station: Reno, Nevada
The U.S. District Court for the District of Nevada, Reno Clerk’s Office has an opening for an Automation Support and Training Specialist. The District of Nevada is headquartered in Las Vegas with an office in Reno. It includes seven district judges, five senior district judges, seven magistrate judges, one recalled magistrate judge and 127 employees. Whether launching or continuing a career in public service, the Clerk’s Office for the U.S. District Court of Nevada is a great place to work with competitive salaries and benefits, a flex-time work schedule that promotes a work-life balance, access to a fitness center, and the opportunity to work with colleagues committed to fulfilling the important mission of administering justice in an efficient and effective manner.
- Serve as the back-up in the absence of the Automation Support Specialist in Reno.
- Provide district-wide IT support services to court employees. Assist with the inventory for IT related supplies and equipment.
- Provide district-wide routine and specialized end-user application support as requested by users or as required in order to provide immediate post-training support to recently trained users. Conduct information technology orientation training sessions for new users.
- Provide and coordinate district-wide information technology training. Analyze, research, and interpret automation training needs and develop training plans. Provide individualized (one-on-one) automation training, instruction, and support, as well as in-person group training.
- Design, develop, and evaluate training curriculum, materials, written procedures, user guides, and manuals for use with the court’s automation software, applications, and services.
- Develop and conduct district-wide end user training for commercial off-the-shelf software utilized in the court environment such as the Office 365 Suite including Word, Excel, OneDrive, OneNote, SharePoint Online, Internet browsers, etc. Develop and conduct end-user training for new software and initiatives utilized in the court environment.
- Communicate automation training opportunities to court management and staff. Manage training registration, logistics, and materials and provide training attendance information and statistics to the training committee and management team.
- Occasional travel to provide and receive training is required.
- Other duties as assigned.
- Excellent technical, troubleshooting, communication and customer service skills.
- Thorough knowledge of PC software and hardware in order to provide excellent technical support.
- Basic knowledge and troubleshooting skills with audio/visual systems.
- Ability to perform well under pressure while maintaining a calm and collected demeanor.
- Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand.
- Knowledge of training resources, policies, procedures, practices and standards. Skill in working with managers on training requests. Skill in developing presentation materials and training aids. Skill in planning, organizing, managing logistics, and maintaining training records.
- Candidates must possess unquestioned integrity, trustworthiness, character and the ability to maintain confidentiality; demonstrate sound and mature problem solving skills and judgment in handling sensitive material; exhibit a professional and positive demeanor and a customer focused attitude.
- The entry grade is dependent upon the candidate’s specialized experience. Experience related to the minimum qualifications is considered specialized. CL-27 (Starting at $49,772) requires three years of specialized experience. CL-28 (Starting at $59,660) requires four years of specialized experience at progressively responsible levels.
- A Bachelor’s degree in Computer Information Systems or related field from an accredited college or university may be substituted for specialized experience.
- Experience in delivering quality end-user automation support to users.
- Extensive knowledge of applicable training software and web-based applications.
Employees of the U.S. District Courts are not included in the government’s Civil Service classification. They serve under “excepted appointments” and are considered “at will” employees. They are entitled to the same benefits as other federal government employees which include:
∙ Thirteen days of paid vacation per year for the first three years of employment which increases incrementally after the first three years.
∙ Thirteen days of paid sick leave per year which can accumulate and be converted to time-in-service for retirement benefits.
∙ Participation in a retirement program including a 401k with matching contributions.
∙ Participation in the federal health insurance program of your choice.
∙ Participation in a group life insurance program (optional).
∙ Participation in a group dental and vision (optional).
∙ Participation in a flexible spending account for medical and/or dependent care expenses on a pre-tax basis (optional).
∙ A minimum of ten (10) paid holidays per year.
NOTE: Nevada does not have a state income tax.
Qualified applicants should submit: 1) a cover letter summarizing related skills and interest in this position, 2) a resume and 3) an AO78, Application for Federal Judicial Employment, via email to: NVD_HR@nvd.uscourts.gov. The AO78 Application form and a summary of Federal Judiciary Benefits can be located at http://www.uscourts.gov/careers.
The selected candidate will be required to successfully complete a six-month probationary period. All judiciary employees are required to adhere to the Judicial Code of Conduct. Applicants must be U.S. citizens or eligible to work in the United States. This position requires mandatory electronic fund transfer for payment of net pay. Participation in the interview process will be at the applicant’s own expense and relocation expenses will not be provided. The Court reserves the right to modify the conditions of this job announcement or to withdraw the announcement without other notice.
The U.S. District Court for the District of Nevada is an Equal Opportunity Employer.